The Last 10%…..2.0

Posted: August 24, 2011 in leadership

Many authors have written about the need for leaders to create an environment where the last 10% (saying the difficult truth) is said by them and those around them. A couple of years ago I wrote about sharing and hearing the last 10% here.  I’ve continually pushed this with my core leadership team here at RCC. Healthy leaders’ welcome honest–objective feedback—they don’t hide from it.

I’ve noticed however for many the last 10% seems to be just criticism. It can vary from being constructive to destructive.  However, the last 10% principle should not be characterized as just sharing the negative; it should be defined as sharing what is most valuable.

Sometimes it’s a hard truth that the other person doesn’t want to hear. At other times the last 10% could be an emotionally difficult thought that needs to be said, but feels impossible to convey. I don’t know how many people I’ve heard share the last 10% about a loved one at a funeral only to regret they had not shared this with them while they were still alive.

What Makes the Last 10% Principal effective?

Answer: Truly valuing the person you’re sharing the last 10% with. When you go into a last 10% conversation with someone with a genuine love for the person–that’s going to come through in how you communicate with them. Most people can hear the last 10% when given in love. It’s not enough to be right, leaders need to be effective. 

What about you? Any tips to offer when sharing the last 10%? Share the last 10% below.

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